Luminita Books

Shipping & Returns

SHIPPING

We can currently deliver to Ireland and Northern Ireland.

 

Orders are processed Monday - Friday for same or next day postal delivery with AnPost. During peak times delivery may take slightly longer than usual.

 

International delivery is possible on a case by case basis. Please contact us for a separate quote at info@luminitabooks.ie

 

RETURNS

We would like all customers to be completely satisfied with the products purchased from us. If this is not the case, please let us know. Returns are accepted within a period of 30 days of receipt. Please email info@luminitabooks.ie to request a return.

All products (excluding non-returnable items listed below) can be returned for an exchange or refund within 30 days of receipt (for Irish and NI customers). To be eligible for a return, items must be unused, in the same condition in which they were received. 

 

Non-returnable items are items that have been damaged or parts have been lost after receipt

To complete your return, we require a receipt or proof of purchase.

 

You are solely responsible for covering the cost of the return postage. Goods returned after 30 days from the purchase date, will not be accepted and will be resent to the original address. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Please ensure to obtain a receipt for the return postage as, if for some reason the package does not arrive back to us, we will require proof of postage.

Should we believe the goods to be damaged, we reserve the right to refuse to provide the refund.

We will not be held accountable for damage to books, prints, posters, notebooks or cards damaged during shipping, as we send them in perfect condition. We retain the right to refuse a refund if the above conditions are not met.

Please be aware that we do not reimburse for postage fees for returned products unless the reason for the returns due to an error on our part or you have received a faulty or unordered item received. 

Shipping of returned items

Please pack products up as they were delivered and email info@luminitabooks.ie for the return address.  We will refund the return postal costs on faulty or damaged items only.

If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty goods

We will arrange for a refund or replacement product (if available) with you provided we receive the faulty goods, as described. You will cover the cost of the return postage and proof of postage may be required.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and confirm a refund (when due) has been processed.

Late or missing refunds 

There is often some processing time before a refund is completed but please contact us at info@luminitabooks if a refund has not been credited within 10 days of confirmation from us.

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded, unless they are faulty and agreed with us via email.